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Another one bit the dust (microwave)

March 2nd, 2008 at 08:21 pm

I just bought in Jan 9. Still in warrenty. It died. Same problem as the last 2. Flashes F3 on the display screen and you can't push any buttons.
Now for the rotten part (again-I just went thru all this in December). I called the repair number. They will send a man out sometime Mon or Tues between 8 and 5. It can not be narrowed down any ore than that....I can't take it back to the store, but I can take it 37 miles to the repair center in Kansas City, the go back at a later date to pick it up. It won't fit in my little Aveo, so I have to drive the pickup, which is deisel, and if you have seen the deisel prices lately.....if I do the 2nd option, I will have spent more on fuel getting it fixed than it cost to begin with.
Thankfully, I also have a free one I got off of freecycle to use until the repair man shows up.
This is the 3rd microwave DH and I have gone thru since we got married--less than 2 years ago. Its a kenmore. Also, our kenmore washer has failed and the icemaker twice in the frig. They don't make them like the used to.
I called Sears, I was transferred 11 times. No one cares or will take responsiblility. Its only 6 weeks old. Cant they just deliver me a new one??? NO, according to them.
I sent Sears an email, and it came back as undeliverable, even though I used the link off their website.
I will not be buying anymore from Sears.
If I get a call to sub Mon or Tues, I will have to turn it down because the repairman MIGHT show up.....grrrr.

5 Responses to “Another one bit the dust (microwave)”

  1. debtfreeme Says:
    1204495077

    were all three in the same outlet? Could there be a surge problem with the electricity?

  2. HouseHopeful Says:
    1204505546

    I was going to suggest the same as Debtfreeme. If they are on the same outlet, that might be the issue. At least you had the other one to use for now. And sorry to hear your experience with Sears. My parents have had some serious problems with their service dept.

  3. Carolina Bound Says:
    1204555399

    I have had service issues with Sears, too. One that I finally just gave up on. But it's not just Sears, I am finding you don't get good service from anyone anymore. Just a phone number to voice mail hell.

  4. William Miller Says:
    1204591841

    There are some brands out there that have an issue with their keypads being defective. Some have issued recalls.

    The first three digits of your Kenmore model number is a code to the actual manufacturer of the appliance. Their are several locations online where you can look it up.

    In other cases, a keypad can be damaged by moisture. Sometimes that happens to an over the range type if you cook on the stove without turning on the microwave's vent / exhaust fan. Always use the fan!

    Also, never spray cleaner directly on the keypad of the microwave. Spray it on your soft cloth (not a paper towel, since that will scratch the plastic) then gently wipe off the keypad with the cloth. Otherwise, the moisture can get in an short the keypad.

  5. mom-from-missouri Says:
    1204595371

    Different outlet. 2 blew in one, and this one was on a different side of the kitchen (I rearranged the cabinets too--drove my husband nuts the first couple of weeks).

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