Home > I haggled and won

I haggled and won

March 8th, 2010 at 09:34 pm

I called Dish Network to cancel. We received an ad in the mail from Direct TV that was much lower.

Talk about an ordeal. The guy at DN called me and my husband liars, said no ad ever came from DTV at that low rate...blah blah blah. It made my husband mad, so he has for a supervisor then went up one more level. Finally we got a lady supervisor who put us on hold and actually called DTV, who tole her yes, this mailing at this special rate went out to our zipcode, because they are new to our area. (why the first guy didn't call htem I don't know...)

Anyway, she apoligized half heartedly, and then lowered our rate by $15 a month for the next 12 months in order to keep our business.

DH says since the DTV ad offer is good for 12 months, we will call back in 11 months and possibly see if DN will extend their offer. If not, we will switch at that time.

I wish we could pick and only pay for the channels we acutally use. Most of the package we don't use, but the only way to get the channels to buy the entire package.

3 Responses to “I haggled and won”

  1. Homebody Says:

    I posted my new blog post before I read the other blogs. How funny, similar thing happened at Direct TV for me today, except I didn't even bring up Dish. Just whined a bit. Good for you!

  2. janh Says:

    Wow, I would have left them just because of rudeness. Whatever happened to customer service? I, too, wish we could pick and choose what channels because we found we didn't watch maybe five or six channels. Good for you for sticking with it and getting a better deal!

  3. Petunia Says:

    Good for you!

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